Skill is also an important aspect that Field Service Management considers when scheduling appointments (which can be overlooked in manual work). A worker assigned a job that necessitates his particular area of expertise will naturally excel at it, which serves as an additional motivator for employees to perform well.
Safety of employees is also a major concern in field service. Workers may be placed in potentially dangerous situations during repairs and other services which may pose a safety hazard (e.g. elevator repairs). Field Service Management software which can notify dispatch about the whereabouts of a worker as well as send out information to the central office in case of an emergency provides employees with security. It reduces the risk of accidents and subsequent job changes by workers who feel that their safety is not a priority.
Field Service Management tools also provide employees with all the information required for a job – saving time that would otherwise be spent in redundant research due to unavailability of relevant data. Field employees can update inventory, place orders for extra parts, manage expenses and issue invoices, all in real time. The offline mode in Field Service Management software lets employees make important entries regardless of network availability as early as possible, saving data and updating databases once they are online again.
Field Service Management software ensures that customers do not get neglected in case the job cannot be completed the first time around. Customer inputs can be taken in the form of e-signatures if the task is completed. If not, the scheduling software can immediately plan for further appointments and rectify whatever prevented the completion of the job the first time around. Thus, Field Service Management is crucial towards ensuring happier clients and likewise, happier employees.